Code of Practice For The Provision of Recognised Training
DAN Asia-Pacific Instructors are committed to the following Code of Practice as an assurance to intending trainees of quality in the provision of recognised education and training.
Educational Standards
DAN Asia-Pacific has implemented policies and management practices which maintain high professional standards in the marketing and delivery of education and training services, and which safeguard the interests and welfare of trainees.
DAN Asia-Pacific Instructors are committed to deliver training in a learning environment that is conducive to the success of the trainees. Trainees will have access to individual counselling/support to assist them to achieve the outcomes of the training and the training will be delivered using facilities and resources, both human and physical, appropriate to the level and type of training.
Marketing Strategy
DAN Asia-Pacific Instructors will market the DAN Asia-Pacific training programs with integrity, accuracy and professionalism, avoiding vague, ambiguous, false or misleading statements.
Recruitment
Recruitment of participants will be conducted at all times in an ethical and responsible manner and be consistent with the requirements of the curriculum. DAN Asia-Pacific Instructors will ensure that trainee selection decisions comply with equal opportunity legislation.
Recognition of other qualifications
DAN Asia-Pacific will recognise AQF qualifications and Statements of Attainment issued by other Registered Training Organisations. DAN Asia-Pacific will also provide a Recognition of Prior Learning (RPL) process to all course participants.
Participant Information
Asia-Pacific Instructors will provide accurate, relevant and up to date information to participants prior to commencement of delivery of training. This may include, but not be limited to:
- Overview of the training to be delivered including entry requirements, learning outcomes of the training; details of the credentials to be issued on achievement of the learning outcomes of the training and assessment procedures
- Arrangements for the recognition of prior learning
- Admission procedure
- Dates, times and locations of training sessions
- Grievance procedure/appeal procedure
- Copy of cancellation/refund policy
Cancellation/Refund Policy
Payment for courses is generally made on the day of the course. However, at times a deposit may be requested to secure a place on a program. When a deposit is accepted by a DAN Asia-Pacific Instructor, the money may be refunded if the person fails to attend the program. The following conditions apply:
- The person must provide a medical certificate providing a reason for non-attendance;
or - The person must provide an explanation, deemed reasonable by the DAN Asia-Pacific Instructor, for the non-attendance at the program.
Access & Equity
Participants will not be discriminated against in any way on the basis of gender, race, culture, age or disability. All participants will be treated with equity.
Complaints and Appeals
DAN Asia-Pacific Instructors will have a fair and equitable process for dealing with participants’ complaints. In general, if a participant has a complaint, the first approach should be to the DAN Asia-Pacific Instructor to discuss the issue. If a satisfactory resolution cannot be achieved, the Instructor will advise the participant to contact the DAN Asia-Pacific Training Manager (this can be done by sending an email to training@danasiapacific.org. If necessary, the Training Manager will appoint an independent mediator(s) to resolve the complaint/appeal. If the situation remains unresolved, the participants will be advised to approach the relevant legal body.
Guarantee
DAN Asia-Pacific Instructors will be expected to honour all guarantees outlined in the Code of Practice.
Sanctions
If the obligations of the Code of Practice or supporting requirements, where applicable, are not met, registration as a DAN Asia-Pacific Instructor may be withdrawn.
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