Procedure to be Used in the Event of an Accident
Step 2 - If advised to, call DAN TravelAssist or DAN AP directly
If the doctor/medic advises that an evacuation and/or treatment is required, then DAN Asia-Pacific or DAN TravelAssist must be called. It is the Member’s responsibility to make this call. However, the consulting doctor/medic may agree to make this call for the Member if requested to do so. This is done by calling the DAN Asia-Pacific Office on +61-3-9886 9166 (office hours) or +61-3-8508 9958 (after hours). DAN TravelAssist can be contacted by dialling the USA direct on +1-919-684 3483 or by using the international operator to put through a COLLECT call to Durham, North Carolina, USA on 919-684 3483.
DAN TravelAssist is an Assistance Company with offices throughout the world. It will make any arrangements to assist in the retrieval or treatment of a DAN Member.
The DAN TravelAssist operator will initially take details of the Member, including name, membership number, description of accident, location and contact numbers. They will also need to know which diving hotline, if any, has been used to provide medical advice so that they can confirm the diagnosis with a dive physician.
DAN TravelAssist will verify the membership, contact the doctor to confirm that evacuation is required, and either arrange or authorise payment for an evacuation. The operator will then continue to liaise with the Member and others involved in facilitating an effective transfer.
It is essential to contact DAN prior to proceeding with evacuation or treatment to ensure that the associated costs would be covered by DAN Membership and/or insurance and to ensure that the treatment facility is one that is acceptable to DAN.
Go to Step 1 – Call DAN a DAN Hotline
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